Information

This page is currently specific to policies regarding web & graphic design and related services. We encourage all those interested in obtaining these services to read this page thoroughly as that it contains important policy information that will be included in our project contract.

 

Prices & Payments

Our prices are based on an average of how long it usually takes to create and our hourly rate. In some cases, your project may cost more due to the amount of work involved. Please contact us about your project so we can give you an accurate price quote — the quote is free so you don’t have anything to lose!

We are a start-up business, which is why our current prices are so affordable, however, we are slowly increasing our prices to accommodate for demand and to help promote growth in our business. For that reason, we have established a policy to limit estimates. In order to keep the current price you were quoted, you must send a down payment and get started within two weeks of contacting me. If it extends beyond that time and I raise my prices, you are subject to pay the new price if you wish to have design work done. If we are unable to start on your project within the two weeks due to our schedule, then you may send at least a $100 down payment to secure your spot and your price.

Payment is required 50% before and 50% after your project is completed, or for smaller projects, payment may be made in full. In certain cases we may work out a payment plan, however you must contact us and specifically work out a plan before anything else is done. Projects will not be “released” to you until we have received final payment. This means that we may hold off on small finishing details until we receive your final payment.

We need you to be absolutely reliable with payments. This is a professional environment and when you agree to pay by a certain time, we expect that you will pay by that time just as much as you expect that we will finish your project.

We accept paypal, credit & debit cards, checks and money orders.

 

Refunds & Contract Termination

We do not accept refunds on services. If, for any reason, your project is terminated your 50% deposit as well as any additional time over that is due, if not paid already. Please make sure you can fulfill your financial obligation prior to signing the contract!

 

Process

QUESTIONNAIRE

To obtain a free quote, click on the “quote” button located on our menu. Take your time and be as thorough as possible for the quickest service and most accurate quote.

QUOTE

If we have any additional questions after reviewing your questionnaire we will contact you. Our estimate is only valid for two weeks. If you do not start the project by spending your initial payment (50%) within that two weeks, then you are subject to price increases, if there are any. If you are unable to start your project within that timeframe because of our schedule, then you may send at least $100 for a down payment to secure your spot and rate. We are fairly lenient on this rule, however we feel that two weeks is plenty of time to decide if you want to proceed. Please also note that the prices given are ESTIMATES and if your project exceeds the time allotted, you will be billed for additional time. However, we will always contact you if you are running close and figure out a solution to keep the cost close to the original estimate as much as possible.

CLIENT AREA

At some point, preferably sooner than later, you should sign up for our client area. I can also create the account for you per your request. Here you can keep track of payments and all matters and conversations relating to the project all in one place — extremely handy because then things don’t get lost in countless emails.

CONTRACT

It’s important for your sake as well as mine, that we sign a legal binding contract. Unfortunately we don’t have a fax machine set up yet, so contracts can be sent back via email (scanned images) or mailed via the post before any major work is started. Project totals under $200 are not required to have a contract, though are available upon request.

SKETCHES

After we’ve received your contract (if applicable) and initial payment (50% of estimated total) we’ll start by throwing up some sketches based on the information given on your questionnaire and subsequent followups. This is an extremely vital step of the process that is not for the faint of heart. Sketches/mock-ups will help us narrow on a few concepts/ideas and steer the project in the right direction.

FINAL DRAFTS

After we’ve figured out what direction we’re taking, we’ll work in finalizing it - here you need to pay attention to detail. This step may be just as difficult as the previous one, and in some cases even more so.

COMPLETION

Just before the project is to be completed, the final payment is required, as well as any overtime billed (if applicable). Once paid, we will release the high resolution files via email or mailed on a CD (additional charge), or released on the web. Now your project is completed and you are welcome to email us a testimonial based on your wonderful experience with us ;) for us to post on our website.

 

Turnaround

We cannot guarantee a specific time for your project to be done. Each project is different, and other variables are in play including how many projects we currently have, your schedule (you are important to the process, so if you are not very responsive or quick, then it will take longer) and third party interference (anything can happen). Therefore, if you have a deadline, please discuss this with us right away so we can tell you whether we can or cannot meet your deadline. If you need a website in less than a month, we may be able to do it, but you will have to do it as a rush order and pay a fee. Most pre-fab designs can be completed in 1 week or less, smaller projects usually within 48 hours.

 

Rush Orders

A rush fee is taken to surpass the current queue (if there is one adequate enough to put a hold on any new clients) and place a priority on your project to get it done faster. I do not always accept rush orders, as that it depends on whether I already have one or more already, or there aren’t enough projects currently scheduled to put a hold on your project. During the latter, some people decide they still want the priority, and in those instances, it’s best to contact me.

Depending on how quickly you need your item determines how much the rush fee is. It is best to contact me before purchasing to see how much the rush fee is. For example, currently the rush fee for websites to be definitively completed in less than a month is 45% of the total price. This will ensure your project is completed by the due date if it means that we have to stay up all night to work on it.

We have the right to refuse any rush order request, or specify that your request is simply unreasonable and suggest a more likely date. Also note that it is not our fault if the deadline is surpassed due to your response times. We will be attentive and responsive, but you need to be as well, to ensure a “job well done.”

 

Returning Customers

It may go without saying that we are generally a bit more relaxed with returning customers that we have mutual trust with. We know that it usually takes at least one project to build up this level of trust, but we focus on our customer relations and giving you the best personal service and consulting.

 

Additional Services

Aside from web and graphic design, we can also help you write or edit copy, manipulate and edit photos, and provide some basic SEO/SEM consultation and implementation. These services are NOT included in our web and graphic design packages and are extra with a minimum billing of a quarter hour.